Global IT End-User Support Specialist
- Location
- Thame, England, United Kingdom
technologies and upgrades. Job Dimensions: Supports end-users across in regional Lucy Group locations Handles incidents and service requests via ServiceNow Provides support for Microsoft 365, Windows OS, and endpoint devices Participates in hardware provisioning and software deployment Contributes to IT asset tracking and compliance Escalates issues … support or vendors as required Key Accountabilities: Resolve end-user incidents and service requests efficiently to minimise downtime and disruption. Provide technical support for Microsoft 365 applications, Windows operating systems, and endpoint devices. Maintain accurate records of support activities in ServiceNow, ensuring compliance with SLAs. Assist ...