Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
Head of Customer Success/MSP Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments. As part of the growth, they are looking for … technical teams to drive service performance and strategic alignment. Key Responsibilities Manage the customer journey post-sales: onboarding, adoption, success planning, and retention Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements Run regular service and success reviews, reporting on usage, value, and opportunities Proactively identify service risks, gaps, or areas … continuous improvement of our services and engagement model Required Experience Proven experience in a Customer Success or Service Delivery MSP experience is essential for this post Strong understanding of Microsoft Cloud technologies: Azure, Microsoft 365, Azure AD, Intune, etc. Confident managing customer relationships and running business/technical reviews Familiarity with ITIL service processes, SLAs, and service reporting More ❯
non-technical audience. Desirable Qualifications Training or education certifications (e.g. CompTIA CTT+, TAP, PTLLS/Level 3 Award in Education & Training). Relevant IT certifications (e.g. CompTIA A+, Network+, Microsoft Certified, ITIL). Prior military service or direct experience training within Defence. Familiarity with MOD training standards, JSP 822, or DSAT methodology. Other Requirements Eligible for or currently holding More ❯
Customer-oriented approach with excellent problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Relevant IT certifications (e.g., CompTIA A+, Microsoft certifications) are desirable but not mandatory. Previous experience in an IT Deskside support role The Location: Bristol, South, Car Parking and 100% office based The Contract: 3 months More ❯
use it for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project Additional Courses AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 -Entry Level Development placement (£25K - £40k) We work with you to secure your first role in software development, website administration or programming, with More ❯
for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project (1 week) Additional Courses AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 - Entry Level Development placement (£25K - £40k) We work with you to secure your first role in software development, website administration or programming, with More ❯
for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project (1 week) Additional Courses AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 - Junior Programmer placement (£25K - £40k) We work with you to secure your first role as a Junior Programmer, with a starting salary of More ❯
addition, we will now provide additional Study Courses for your continued development and broadening of your skills. Completion of these course is voluntary but recommended. AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 - Entry Level Web Administrator placement We will now work with you to help you secure your first role in a role utilising your More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Alexander Mae (Bristol) Ltd
Reporting directly to the Service Desk Manager The Person: For this role, our client is seeking someone with a strong technical background in IT support, particularly within Azure and Microsoft 365 environments. Experience in an MSP environment is highly desirable. Previous experience in a Senior Engineer/2 nd/3rd Line Support helpdesk role Strong technical knowledge of … Azure , Microsoft 365 , and Windows Server OS Experience with Active Directory , DNS , Remote Desktop Services , and network support Understanding of virtualisation , backup , and disaster recovery solutions Ability to manage and prioritise workload effectively Excellent customer service skills , both written and verbal Good documentation habits and attention to detail Willingness to complete Microsoft certifications (AZ-104, AZ-304, AZ … is essential The Salary: £35-40,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development 24 days holiday + Bank Holidays which increase with experience Car Parking Pension More ❯