17 of 17 Microsoft Copilot Jobs in the Midlands

role Were looking for a Microsoft 365 Copilot & Digital Workplace Engineer to take the lead in shaping our Artificial Intelligence (AI) powered workplace of the future. This is a rare opportunity to sit at the intersection of cutting-edge AI, modern workplace engineering, and real organisational change This … ordinary engineering role. This is your chance to own Copilot transformation end to end. Designing, securing, and scaling Microsoft Copilot and Copilot Agents while improving digital behaviours and modern workplace practices across the organisation. As our central subject matter expert, youll set the strategy, build ...

Harvey Nash are currently recruiting for a Microsoft 365 Copilot & Digital Workplace Engineer on a permanent basis for a Birmingham based client. The postholder will lead the effective, secure, and well governed introduction and use of Microsoft Copilot and agents across the organisation … owning the Copilot service life cycle within the company. This includes readiness, onboarding, configuration validation, governance, adoption, optimisation, and controlled evolution. The client is looking for someone who has: Practical experience of deploying, operating, or enabling Microsoft Copilot for Microsoft 365 within a similar sized organisation ...

Drive revenue. Shape customer success. Be our next Microsoft Sales Specialist! Were looking for a highly motivated and results-driven Microsoft Sales Specialist to join our dynamic sales team. In this role, youll help shape the success of our Microsoft-led solutions by driving sales growth, building … fantastic opportunity to join a fast-paced, forward-thinking organisation where your commercial impact will be recognised and rewarded. About The Role As a Microsoft Sales Specialist, you will: Identify and qualify new opportunities , engaging with SME and Enterprise clients to position Microsoft products and services that deliver ...

Microsoft 365 Copilot Workplace Engineer role is an exciting opportunity to work on cutting-edge AI technology within the public sector. This permanent position focuses on leveraging Microsoft solutions to drive innovation and deliver impactful results. Client Details This opportunity is with a well-established organisation … operates within the technology department and plays a pivotal role in delivering essential services to the community. Description Develop and implement AI solutions using Microsoft technologies to meet organisational needs. Collaborate with cross-functional teams to identify opportunities for AI-driven improvements. Optimise existing AI models and systems ...

skills. You can translate unclear asks into clear solutions Useful, not essential Power Apps and Dataverse Power BI beyond dashboards PowerShell beyond basic scripting Copilot Studio or chatbot work What youll get A stable environment with long term projects, not short term chaos Work that has real impact ...

digital, technology, or client-focused roles • Strong understanding of digital transformation, automation, workflow optimisation, and process re-engineering • Familiarity with platforms such as Microsoft 365 (including Copilot), NetDocuments, IntApp, Aderant, or similar tools • Excellent communication, facilitation, and stakeholder-management skills • Ability to manage multiple priorities and work ...

D365, telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 contact … centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

support and guidance to develop your career. Requirements: • Strong understanding of digital transformation, user adoption, and change management principles • Familiarity with platforms such as Microsoft 365 (including Copilot), NetDocuments, IntApp, Aderant, or similar tools • Excellent communication, stakeholder management, and facilitation skills • Ability to manage multiple priorities ...

distance to Northampton. What we need from you: Strong understanding of digital transformation, user adoption, and change-management principles Familiarity with platforms such as Microsoft 365 (including Copilot), NetDocuments, IntApp, Aderant, or similar tools Excellent communication, stakeholder-management, and facilitation skills Ability to manage multiple priorities ...

scope opportunities for RPA, integration improvements and AI-assisted workflow enhancements. Develops and builds automation flows from agreed specifications and expected benefits, primarily using Microsoft Power Automate (including Power Automate Desktop where applicable). Supports the delivery and maintenance of integrations using Mirth Connect (Integration Engine), under the direction … automation delivery by contributing to interface configuration, troubleshooting and changes to data flows between systems. Contributes to AI-enabled workflow enhancements by using Copilot Studio where appropriate and integrating approved AI services/endpoints (including MCP patterns where applicable), ensuring safe and compliant implementation. Uses AI-assisted development approaches ...

manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic. Implement speech recognition, text-to-speech capabilities, error handling, and retries. Integrate Dataverse, Power Automate … Customer Service/Contact Centre . Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows and automation. Operational ...

Omnichannel configuration (voice, chat, messaging) Telephony & IVR Contact centre telephony concepts Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design Topics, triggers, variables (local/global) Conditional logic and conversation flow control Voice-enabled bots … calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills ...

Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/global) Conditional logic and conversation … calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills ...

Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/global) Conditional logic and conversation … calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills ...

Configure and optimise Dynamics 365 Omnichannel for voice, chat, and messaging Design case routing, queues, work streams, and agent experiences Build Copilot Studio agents & IVR bots with conditional logic, speech recognition, and fallback handling Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate flows … with Dynamics 365 Customer Service/Omnichannel Strong knowledge of contact centre telephony concepts: IVR, call routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design and voice-enabled bots Solid understanding of ACS fundamentals and integration with D365 Experience with Power Automate, Dataverse, and event-driven ...

/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing logic Implement Copilot Studio bots and IVR agents , including conversation design and logic Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate … experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience integrating Azure Communication Services (ACS) with Dynamics 365 Strong knowledge of Power Automate and event-driven workflows Experience ...

needs Requirements for a successful Business Analyst Solid understanding of digital transformation, change-management practices and user-adoption strategies Experience with platforms such as Microsoft 365 (including Copilot), NetDocuments, IntApp, Aderant or comparable technologies Strong communication, stakeholder-management and facilitation skills Ability to handle multiple priorities within ...