2 of 2 Microsoft Exchange Jobs in Dudley

provide technical support to a range of business customers, resolving escalated issues and helping maintain their IT infrastructure. You'll work across Microsoft technologies, networking, virtualisation, cloud services and telephony, gaining exposure to a broad range of customer environments. Key Responsibilities: Provide 2nd Line technical support to customers … resolving hardware, software, networking and infrastructure issues. Troubleshoot and administer Microsoft 365, Exchange Online, SharePoint, Teams and OneDrive. Support Active Directory, Microsoft Entra ID and Microsoft Intune environments. Troubleshoot Windows Server, user permissions, Group Policy and associated infrastructure. Diagnose networking issues involving ...

develop technically and take on greater responsibility as the company grows. Alongside service desk responsibilities, you’ll get involved in customer projects, Microsoft cloud technologies, AI and automation. Key Responsibilities Coordinate day-to-day service desk activity, helping prioritise tickets and maintain SLAs Act as a senior technical … incidents Provide technical guidance, coaching and support to L1 and L2 engineers Maintain clear customer communication throughout incidents and escalations Troubleshoot and support Microsoft 365, Entra ID, Intune, Exchange Online and Windows environments Encourage consistent ticket handling, documentation and knowledge sharing Build strong customer relationships ...