2nd / 3rd Line IT Support Technician
- Hiring Organisation
- BrightSkye
- Location
- Coatbridge, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Permanent
maintaining strong relationships with customers. Main Responsibilities: Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. Support and manage customer environments … including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware/Hyper-V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge ...