2 of 2 Microsoft Exchange Jobs in Taunton

clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day). Service Requests: Handle service requests related to all technologies, including Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware/software. Documentation: Create and maintain knowledge documents and draft processes (minimum one per month for Tier 1). Client … Provide professional, first-level support to end users, assist with login issues, email setup, and basic application functionality. Security Checks: Conduct daily security checks on client systems, monitor Microsoft 365 services for performance and availability. Training & Development: Participate in the client training academy and continuously update technical skills, including necessary certifications in Microsoft technologies. Collaboration: Communicate … including Maths and English. UK Driver's License and proof of eligibility to work in the UK. Desirable: Further qualifications (A Level or BTEC) in IT or equivalent. Microsoft Certified Professional in Microsoft 365 management and administration. Experience: Essential: Experience in a customer service role; minimum of 1 year in a similar technical support position More ❯

support software Administration experience in medium-sized corporate IT environments, including operational and break/fix activities Familiarity with ITIL processes and SLAs Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre. Cloud knowledge of ideally Azure but AWS also considered Knowledge … routing, and security protocols (SPF, DKIM, DMARC) Windows Server experience Provide 2nd Line support remotely, over the phone and on client sites Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure Contribute to knowledge base documentation and process improvements Any knowledge of Intune and PowerShell desirable, but not essential NB: A valid UK More ❯