M365 Co-Pilot SME (3rd/4th Line Support) - Sheffield (Hybrid) - Inside IR35
- Hiring Organisation
- iBSC
- Location
- Sheffield, Yorkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Rolling THIS PROJECT IS INSIDE IR35 Overview We're hiring 3x M365 Copilot SMEs to provide 3rd/4th line operational support for Microsoft 365 Copilot within a large enterprise tenant. You'll handle complex incident response, deep troubleshooting, policy/configuration changes, and support mass deployments across … Problem Management Triage and resolve complex M365 escalations/multi-user incidents (usage issues, access errors, unexpected results) Perform root cause analysis across: Microsoft 365 Admin Center Entra ID (Azure AD), Conditional Access SharePoint/OneDrive permissions Microsoft Teams Group Policy Objects (GPO) End-user experience ...