queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the … and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. … by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person Specification Informing Provides the information people need to perform their jobs and to feel engaged with the team and organization. More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Oscar Associates (UK) Limited
learning how to manage systems, hardware, and networks in a live business environment. You'll receive full training and support from experienced engineers while building your technical skills in Microsoft and networking technologies. This is the ideal role for someone ready to take their first step beyond the service desk and develop a long-term career in IT. Key … Responsibilities Provide on-site support for users across hardware, software, and network issues Help install, configure, and maintain computers, printers, and mobile devices Support Microsoft environments including Windows 10/11, Office 365, and Active Directory Assist with IT setups, system updates, and troubleshooting tasks Deliver a friendly and professional service to all users Get hands-on exposure to … depending on experience Car allowance with fuel reimbursed from the start of your commute Excellent on-the-job training with support from senior engineers Exposure to Microsoft and Cisco technologies in real-world environments Clear career progression into senior or specialist IT roles Supportive, friendly team and long-term career development Oscar Associates (UK) Limited is acting as an More ❯
Issues to the Senior IT Services Technician or IT Operations Manager in a timely manner. To always keep the working area clean & tidy. Key Requirements: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory, Group Policy, Azure AD and Intune Good understanding of TCP/IP, DNS, DHCP More ❯
Norwich, Norfolk, East Anglia, United Kingdom Hybrid/Remote Options
Morson Edge
processes, training, and service quality. Foster a positive team culture focused on growth and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator More ❯