IT Helpdesk Engineer
Aberdare, Wales, United Kingdom
JR United Kingdom
IT support across multiple business units Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software Managing new device deployments using Windows Autopilot and Microsoft Intune policies Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) Managing and maintaining access controls through Active Directory and Azure Entra ID Providing … user support for Sage 50 and Sage 200 systems Troubleshooting user issues on Microsoft AVD Supporting mobile device users across Android and Apple platforms Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM) Assisting with basic network troubleshooting including VLAN and subnet knowledge Managing permissions within SharePoint and printer configurations What we’re looking for: 3+ … years of experience in an IT support role, covering both 1st and 2nd line issues Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID Good understanding of core infrastructure technologies including Active Directory, remote desktops More ❯
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