Senior Service Desk Analyst
- Location
- Aberdeen City, Scotland, United Kingdom
Incident, Request, Knowledge, Problem and Change Management. Experience using ServiceNow or an equivalent ITSM platform. Strong technical troubleshooting capability across areas such as Windows, Microsoft 365, Outlook, Teams, Active Directory, Entra ID, authentication, MFA, endpoints and business applications. Ability to investigate more complex technical issues using a structured … Desk. Experience using ServiceNow ITSM, Knowledge, reporting and operational dashboards. Experience contributing to Problem Management, Continual Service Improvement, service transition or operational readiness. Relevant Microsoft technical certifications or equivalent practical experience. Key Personal Attributes/Behaviours Takes ownership and remains accountable for the outcome, not simply the activity. Takes ...