1 of 1 Microsoft Jobs in Fleetwood

and 2nd Line Support) is responsible for providing effective and efficient IT support to all end-users within the organisation. This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem … On-site Canteen Local discounts/benefits Early Finish Fridays Main Responsibilities (but not limited to): Desktop Support: · Provide 1st and 2nd line support for desktop services within a Microsoft environment. · Manage and troubleshoot issues related to Microsoft 365 applications and services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services … work. · Lead on specific change work as requested by Senior managers Requirements to be considered: · Proven experience in a 1st and 2nd line IT support role. · Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. · Excellent troubleshooting and problem-solving skills. · Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). · Ability to More ❯