2 Microsoft Jobs in Ormskirk

first point of escalation from the 1st Line engineers and handle more complex incidents and service requests. The ideal candidate will have experience with: Microsoft 365 and applications Windows & Mac Operating Systems Azure AD & Active Directory Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN Virtualisation technologies such more »

experience working at this level. The successful candidate will be responsible for providing technical assistance to clients covering IT Support, Networking and Infrastructure using Microsoft packages, AD, email management, hardware & software support. Responsibilities: Responding to queries either in person, email or over the phone Managing tickets, resolving or escalating more »