1st Line Service Desk Analyst
- Hiring Organisation
- Intercity Technology Limited
- Location
- Shefford, Bedfordshire, South East, United Kingdom
- Employment Type
- Permanent
Line IT Support or Helpdesk environment (desirable but not essential) Understanding of IT infrastructure , including desktops, laptops, printers, and networking Familiarity with Microsoft Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL … prioritise tasks in a fast-paced environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full ...