Service Desk Manager
- Hiring Organisation
- Proactive Appointments
- Location
- Walton-on-thames, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 50,000 - 60,000 Annual
team of 6-8 engineers Strong knowledge of ITIL, SLAs, KPIs and service management Experience handling escalations and major incidents Good knowledge of Microsoft 365, Entra ID, Azure, Intune and MDM Good networking fundamentals across LAN, WAN, VPN, Routers and Firewalls Understanding of IT security and experience handling security … HaloPSA, ConnectWise, Datto RMM or similar Strong leadership, communication and organisational skills Customer-focused with a practical, analytical approach Desirable ITIL Foundation or higher Microsoft certifications Leadership/management qualification PRINCE2 Foundation Requirements: Full UK driving licence and willingness to undertake an enhanced DBS check. Due to the volume ...