Conversational AI Architect (NiCE Cognigy)
- Location
- Greater London, England, United Kingdom
advanced conversation design or voice UX experience, including persona design, tone-of-voice definition, dialogue repair strategy, multilingual copy design, IVR-to-voice-agent migration, containment optimisation, and usability testing. Contact-centre architecture experience Agent Copilot and Cisco Finesse integration experience SSML and advanced TTS tuning SIP/WebRTC, Twilio ...