analysis on both agent and brand information through the use of Creovai and Hood Group systems Use of key systems – Creovai, Peopleware, Tableau, Awaken & Mitel to ensure increased agent productivity, schedule adherence and improved customer service. Responsible for the oversight of Creovai alerts ensuring actioned within relevant timescales About … in statistical analysis and technology systems Excellent verbal and written communication skills, including experience in making presentations to management and external audiences Experience with Mitel systems, Tableau, and Microsoft Office Suite (Word, Teams, PowerPoint) is beneficial Strong analytical skills, especially within a Contact Centre environment Why Join us? At More ❯
analysis on both agent and brand information through the use of Creovai and Hood Group systems Use of key systems – Creovai, Peopleware, Tableau, Awaken & Mitel to ensure increased agent productivity, schedule adherence and improved customer service. Responsible for the oversight of Creovai alerts ensuring actioned within relevant timescales About … in statistical analysis and technology systems Excellent verbal and written communication skills, including experience in making presentations to management and external audiences Experience with Mitel systems, Tableau, and Microsoft Office Suite (Word, Teams, PowerPoint) is beneficial Strong analytical skills, especially within a Contact Centre environment Why Join us? At More ❯
