1 of 1 Mobile Broadband Jobs in Birmingham

based in Birmingham. In this front-line role, you’ll be responsible for handling IT incidents and service requests, supporting users across a wide range of technologies including desktops, mobile devices, business applications, and broadband connectivity.This is an excellent opportunity for someone with proven IT support experience who is keen to continue developing their technical and customer service … first-line and basic second-line technical support to end users. Deliver excellent customer service and act as a single point of contact for technical queries. Troubleshoot hardware, software, mobile devices, and connectivity issues. Escalate complex issues appropriately to internal teams or third-party vendors. Maintain technical documentation and contribute to internal knowledge bases. Support hardware and software moves … contribute ideas for continuous service improvement. Experience Required Prior experience in an IT support role, ideally in a commercial or customer-facing environment. Proficiency in supporting Microsoft Office, basic broadband/mobile broadband troubleshooting, and familiar with bespoke software support. Experience using remote desktop support tools and incident management systems (e.g. SupportWorks, Remedy). Familiarity with supporting More ❯