SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot MobileDeviceManagement in Apple environments Perform maintenance tasks for user accounts Develop and engage with More ❯
SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot MobileDeviceManagement in Apple environments Perform maintenance tasks for user accounts Develop and engage with More ❯
usual projects and take a role in resolving infrastructure-related issues. Deploy end user hardware (desktops, laptops, tablets, cabling, printers, telephones, AV equipment, peripherals) as well as deployment and management of end user software. Support school events and activities, ensuring that IT and AV are available for use when required. Personal Attributes: Excellent written and verbal communication skills Excellent … Apple product experience (hardware, macOS, iOS) Basic networking skills (DHCP, DNS, TCP/IP, VLAN, switching, wireless) Desirable: Relevant IT certifications Educational MIS systems experience (SIMS, Schoolbase, iSAMS, etc.) MobileDeviceManagement (Apple JAMF, Chromebook G-Suite) Experience supporting services in the cloud (SaaS) Previous experience working in a school Web & email security in relation to child More ❯
SLA * Resolve tickets at all levels (first through to third line) * Set up and maintain complex physical and virtual Windows server environments * Configure and troubleshoot basic network and switch management * Install hardware and software applications as required * Configure and troubleshoot MobileDeviceManagement in Apple environments * Perform maintenance tasks for user accounts * Develop and engage with … Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. * Ability to self-regulate and upskill self as necessary * Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements * Experience in a helpdesk or support environment * Experience with backend server and networking systems Education Requirements * Professional qualifications More ❯
