Service Desk Analyst (1st line)
- Hiring Organisation
- Reed
- Location
- Clydebank, Dunbartonshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum, Inc benefits
Responsibilities Act as the first point of contact for all IT incidents and service requests. Provide 1st line support for hardware, including PCs, laptops, mobile devices, and printers. Manage user access requests, application support requests, hardware requests, and new starter/leaver processes. Deliver remote support and troubleshoot technical … experience within a Service Desk, Helpdesk, or IT Support environment. Strong troubleshooting and problem-solving abilities. Experience supporting: Networking fundamentals Desktop, laptop, printer, and mobile device hardware Windows 10/11 environments Active Directory user and group administration Microsoft 365 administration Intune/Mobile Device Management ...