Newport, Wales, United Kingdom Hybrid / WFH Options
Vantage Data Centers
communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution to efficiently … have the technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, MobileDeviceManagement and in office Print Support. You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot … licensing terms, license models and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving more »
and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies. Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft … Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with MobileDeviceManagement (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency more »
Windows Server 2016/2019/2023, MAC OS operating systems, FSMO roles, Active Directory, Virtual Infrastructure technologies - Hyper V, VMWare, Exchange. MDM systems (MobileDeviceManagement), WLAN * Basic understanding of various backup technologies, Firewall exposure - SonicWALL, WatchGuard, Cisco, LAN - Cisco, Dell * Have a Passionate, Proactive and more »
