Head Of Customer Experience Chelmsford, England, United Kingdom
- Location
- Chelmsford, England, United Kingdom
take our online presence to the next level. The Head of Customer Experience leads the end-to-end customer experience at Lookers, from first digital touchpoint to post-purchase hand-off, taking a lead role in transforming, modernising and improving how customers experience Lookers. This role is accountable … converting customer intent into commercial opportunity, with particular focus on building a progressive customer-first experience and closing the gap between online and showroom experience. The rolechampions the customer and drivesinsight-ledcustomer journeys.The person in it must be as comfortableoptimising onsite experience designas they are in a product roadmapsession. ...