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the Cyber, Service and Technology (CST) division and reporting to the Problem and Capacity Team Leader, the successful candidate will be responsible for providing Problem and Capacity Management to NEC and our customers. The Problem Management Team is responsible for minimising the adverse impact of Incidents and Problems on the business caused by errors within the IT Infrastructure and … process Review process documentation and any contract specific documentation. Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices. Qualifications Essential skills: Excellent interpersonal and communication skills. Self-motivated. Flexibility in approach. Ability to work under pressure. Excellent customer facing and influencing skills. Ability to make decisions … Technical background would be of benefit. Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost More ❯