NOC 3rd Line Engineer
Horsham, England, United Kingdom
FluidOne
multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Role Overview As a 3rd line Network Operations Engineer, you will be required to remotely manage and monitor global client networks. You will provide an enhanced level of escalation from 1st and 2nd line engineers for complex incidents. … inherent business demand. You will own customer complex issues through to resolution. Responsibilities Support: Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers. Take ownership and effectively manage through to resolution high-level escalation Incidents, Problem Tickets, and Major Incidents. Liaise with customers for any other purpose related to the support More ❯
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