3 of 3 NVQ Level 3 Jobs in Newcastle upon Tyne

Management Regulations. 11. Hold and retain competencies relevant to this post and required by business need. 12. Ideally hold (or be working towards) an NVQ level 3 or 4 (or equivalent) in a relevant subject or have attained the appropriate level of knowledge More ❯

operations centre based in Newcastle. Working as part of the 2nd line support team possessing an excellent technical knowledge at a 2nd line level, supporting Windows endpoints, peripherals, mobile devices, business critical applications, infrastructure services and technologies. The role will be working day shifts 8-4 or … the 1st line support team to improve the overall user experience and bring enhanced technical knowledge. Principal Accountabilities: Technical Services - Provide a high level of technical knowledge and applying effective troubleshooting techniques to aid in efficient incident resolution with in KPI's. Incident & Request Management - Provide excellent service … the behaviours required to successfully drive excellent IT service delivery and help support the maturity and service delivery within IT Operations. Essential: Industry related NVQ Level 3 or equivalent IT related certifications. Good working experience of M365, its application suite and beyond the standard functionality. More ❯

accurate records are maintained for boards, meetings, and forums. Collaborating across a range of stakeholders, managers and senior leaders and maintaining a high level of professionalism and confidentiality in demanding or ambiguous situations. Working across both Agile and Waterfall environments, to contribute to the success of the DDat … relevant in-depth knowledge of the subject matter OR Relevant experience of the subject matter Evidence of continuous professional development. Desirable Relevant foundation level qualification in an IT department framework (eg ITIL, COBIT) Enhanced level qualification in an IT department framework (eg ITIL, COBIT) **** When applying More ❯