1 to 1 of 1 Natural Language Understanding Jobs in the North East

and conversation design, with a focus on voice AI, chatbot, and IVR systems. Strong understanding of natural language processing (NLP/NLU) technologies and machine learning Demonstrated ability to design and implement complex conversational flows, considering factors such as user intent, context, and system capabilities. Experience working … in a customer service environment and a deep understanding of customer needs and preferences desirable Excellent stakeholder management, communication and collaboration skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders. Creative problem-solving skills and a passion for delivering exceptional user experiences … flows and prompt writing and managing generative AI platforms Design and develop best practice conversational flows for voice AI, chatbot ensuring a seamless and natural interaction experience for customers. Collaborate closely with cross-functional teams, including product managers, digital teams, and customer support specialists, to understand customer and colleague more »