BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers and AIOps. Experience working with monitoring and Event tools and platforms such as PagerDuty, Netcool, HPTemip. Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're More ❯
Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation … and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices … from other telcos and technology providers. This ensures we don’t reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which More ❯
