Desktop Support Engineer - (M/F/D)
City of London, London, United Kingdom
ITC Infotech
more advanced IT challenges. Responsibilities: Advanced Technical Support: Provide second-level technical support for complex IT issues escalated from the 1st level support team. Troubleshoot and resolve hardware, software, network, and system-related problems. Perform root cause analysis to identify underlying issues and implement appropriate solutions. IT Infrastructure Management: Manage and maintain the hotel's IT infrastructure, including … servers, switches, routers, firewalls, and other network devices. Monitor system performance, network connectivity, and security to ensure optimal operation. Implement upgrades, patches, and configuration changes as required. Advanced Software and Application Support: Provide in-depth support for hotel-specific software applications such as property management systems, guest service applications, and event management systems. Collaborate with software … vendors to troubleshoot and resolve complex software issues. Assist with software installations, upgrades, and configurations. Network Management: Configure, monitor, and troubleshoot network components, including switches, routers, wireless access points, and firewalls. Optimize network performance and security, ensuring compliance with industry best practices. Collaborate with network administrators to design and implement network enhancements. Data Security More ❯
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