2 of 2 Network Monitoring Jobs in Norfolk

IT challenges across commercial, governmental, and educational environments. Key Responsibilities: Provide expert-level support for escalated technical issues across hardware, software, and networking. Lead troubleshooting and resolution of complex network incidents and performance issues. Configure, maintain, and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points. Design and implement secure LAN/WAN architectures and VPN … solutions. Monitor network traffic and performance using diagnostic tools such as Wireshark, SolarWinds, or similar. Manage IP addressing schemes, VLANs, and routing protocols (e.g., OSPF, EIGRP). Ensure network security through access controls, firewall policies, and intrusion detection systems. Collaborate with infrastructure and security teams on network upgrades, migrations, and architecture planning. Support server environments including Windows … Server, Active Directory, and Microsoft Exchange. Maintain accurate documentation of network configurations, changes, and incident resolutions. Evaluate and recommend new technologies to improve operational efficiency and network resilience. Skills & Experience: Proven experience in a 3rd line or senior IT support role with a strong networking focus. In-depth knowledge of TCP/IP, IP Routing, DNS, DHCP, NAT More ❯

day of the role: Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window. Offer effective first-line remote network monitoring and management. Ensure that all reported technical issues are dealt with professionally and competently, recorded on the Service Management System, and resolved within the customer's Service … calls are escalated and resolved within agreed SLAs. Action any asset change in compliance with the Change Control Procedure. Complete additional ad hoc project work, as required. Assist the Network Manager/Senior IT Technician by carrying out reasonable requests for additional duties as and when required. Make recommendations on potential improvements to working practices and performance to improve More ❯