2 of 2 Network Monitoring Jobs in Redruth

satellite communications technologies for a global client base, including government and maritime sectors. Training & Development: Engage in continuous learning and technical training to enhance your expertise in satellite and network technologies. Supportive Team Culture: Collaborate with a dedicated team, fostering mentorship and knowledge sharing. Your Role: As a Technical Support Engineer, you will be a vital part of our … respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded. Technical Support: Deliver second-line support for technical issues across multiple platforms, including: Network Infrastructure: Troubleshoot routing and switching faults across both local and remote environments, including fixed and Wi-Fi networks. Satellite Systems: Conduct RF troubleshooting and interpret satellite link statistics to … resolve issues related to Inmarsat and VSAT systems. Firewalls & Security: Support network security measures, including firewall management and web traffic filtering. Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process More ❯

NOC Technical Support Engineer to join their team in Redruth, Cornwall. Main Purpose of the Role: Provide first and second-line technical support for satellite communications services via the Network Operations Centre (NOC). Monitor, diagnose, and resolve technical faults across satellite networks and associated systems. Ensure customers receive prompt, professional, and effective technical support. Key Responsibilities: Monitor satellite … and terrestrial network systems to identify and address service issues. Provide real-time support for end users, field engineers, and internal teams. Carry out fault diagnosis and troubleshooting of hardware, software, and network issues. Escalate complex faults to senior engineers or third-party suppliers where required. Maintain accurate and detailed records of incidents, service requests, and resolutions. Assist … in the commissioning and configuration of new services and network elements. Ensure all support activities comply with company policies, procedures, and SLAs. Participate in shift patterns to ensure 24/7 NOC coverage. What They Are Looking For: Strong technical knowledge of satellite communications, networking, IP protocols, and telecommunications systems. Previous experience in a NOC, technical support, or network More ❯