IT Support Technician
Cullen, Moray, Banffshire, United Kingdom
A P Systems & Solutions Ltd
telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within our ticketing system. Diagnose and troubleshoot complex hardware, software, cloud, and network issues to resolution. Perform in-depth analysis of system logs, event logs, and other data to identify root causes of issues and prevent future occurrences. Install and Configure computer … Server, Hardware and Network systems, Software applications & Email systems Collaborate with vendors and third-party providers to resolve technical issues and escalate as necessary. Essential Skills: Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc. Experience in email systems: POP, IMAP, Exchange, 365 Experience of configuring and supporting networked and local printers Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats • Excellent diagnostic and problem-solving skills Strong communication skills both written and More ❯
Employment Type: Permanent
Salary: £12.75 - £13.50/hour
Posted: