Technical Support Engineer
Redruth, Cornwall, United Kingdom
Jobline
satellite communications technologies for a global client base, including government and maritime sectors. Training & Development: Engage in continuous learning and technical training to enhance your expertise in satellite and network technologies. Supportive Team Culture: Collaborate with a dedicated team, fostering mentorship and knowledge sharing. Your Role: As a Technical Support Engineer, you will be a vital part of our … respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded. Technical Support: Deliver second-line support for technical issues across multiple platforms, including: Network Infrastructure: Troubleshoot routing and switching faults across both local and remote environments, including fixed and Wi-Fi networks. Satellite Systems: Conduct RF troubleshooting and interpret satellite link statistics to … resolve issues related to Inmarsat and VSAT systems. Firewalls & Security: Support network security measures, including firewall management and web traffic filtering. Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for More ❯
Employment Type: Permanent
Posted: