Senior Service Quality Manager
- Hiring Organisation
- Undisclosed
- Location
- Sheffield, England, United Kingdom
overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones … across time zones to coordinate with global and regional teams. Strong understanding of banking systems and compliance with local and global regulations. Monitoring and Observability: Deploy and maintain monitoring tools (e.g., AppD, Grafana, Splunk) to track system performance, security events, and compliance metrics. Develop dashboards and alerts to proactively detect ...