ITSM processes, tooling, assets and licensing Defining the target state for infrastructure, service management and operational resilience, covering service architecture, operating model, processes, tooling, observability and recovery capabilities Establishing clear principles for standardisation, automation, cloud and hybrid adoption, and determining which services should be insourced or outsourced Reviewing third-party … operating at executive and Board level, while retaining deep technical credibility across modern infrastructure architectures, cloud and hybrid platforms, enterprise connectivity, ITSM tooling, automation, observability, and operational resilience. Experience in manufacturing or other security-sensitive industries would be advantageous, along with a working knowledge of both Operational Technology ...