Onboarding Specialist
City of London, London, United Kingdom
Credentially
supportive work environment, we inspire creativity and resilience to overcome challenges and achieve greatness. Position Overview: The role provides essential support and guidance to new customers, leading the successful onboarding of a new customer, helping them navigate through the early stages of product usage. You will analyse the customers current process and adapt to maximise the full efficiencies that … customer relationships with a focus on customer satisfaction, product adoption and engagement and ensure a smooth handover to the CSM. Collect and act on customer feedback to improve the onboarding process and implement the findings to make the onboarding process more efficient and improve customer satisfaction . Represent the customer voice internally and advocate customer feedback. Work cross … customers' offices in the UK. Tech-savvy: can learn new technologies and explain software features and concepts to customers simply and succinctly. Commercial savvy: an understanding of the SaaS onboarding and product adoption process and previous experience of managing enterprise size customer projects. Highly analytical: experience finding actionable insights that can improve product usage and engagement rates. Strong communicator More ❯
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