3 of 3 Onboarding Specialist Jobs in Central London

Job Title: Onboarding Specialist Location: London - Hybrid Team: Service Reports to: Head of Operations Salary : £40k-£50k Equity : Participate in Yonda’s EMI Scheme About the Role At Yonda, we believe that a great customer journey starts with a great onboarding experience. As our Onboarding Specialist, you’ll play a critical role in setting clients … things right the first time, who can spot issues before they become problems, and who genuinely enjoys helping clients understand complex things in simple terms. Key Responsibilities Lead the onboarding process for new clients, ensuring all required data, documentation, and key setup steps are completed accurately and efficiently. Act as the first point of contact for client questions during … onboarding, explaining complex and technical concepts in accessible, layman’s terms. Identify nuances or inconsistencies in client submissions — knowing when to dig deeper and when to escalate to internal teams. Collaborate with our Product and Tech teams to relay client feedback, highlight recurring issues, and contribute to improvements in tools and processes. Build trusted relationships with clients, helping them More ❯

invested in their leadership function (which we built!) A chance to contribute to the ongoing growth and development of the Customer Success function. The Opportunity: Be the product usage specialist, the training specialist and the onboarding specialist all mixed into one! You are the expert the client needs that has first hand experience of how to … You will directly impact the value the client see’s and the success of the relationship! The Ideal Candidate: Previous experience in a B2B SaaS Customer Success, Training or Onboarding role. Previous experience with a multi-product solution where not every client may be using all, or the same products in the platform offering. Experience working within a smaller … holidays. Hybrid working, 3 days a week in a fantastic, central London office (Dogs allowed and drinks readily available!) Health and Dental care. And more! ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow More ❯

supportive work environment, we inspire creativity and resilience to overcome challenges and achieve greatness. Position Overview: The role provides essential support and guidance to new customers, leading the successful onboarding of a new customer, helping them navigate through the early stages of product usage. You will analyse the customers current process and adapt to maximise the full efficiencies that … customer relationships with a focus on customer satisfaction, product adoption and engagement and ensure a smooth handover to the CSM. Collect and act on customer feedback to improve the onboarding process and implement the findings to make the onboarding process more efficient and improve customer satisfaction . Represent the customer voice internally and advocate customer feedback. Work cross … customers' offices in the UK. Tech-savvy: can learn new technologies and explain software features and concepts to customers simply and succinctly. Commercial savvy: an understanding of the SaaS onboarding and product adoption process and previous experience of managing enterprise size customer projects. Highly analytical: experience finding actionable insights that can improve product usage and engagement rates. Strong communicator More ❯