materials including training guides, system manuals and e-learning presentations utilising the Learning Management System (LMS), liaising with the Product and Science teams as required.•Conduct site and user onboarding activities including account management.•Provide helpdesk support for clinical study and/or technical issues using the internal ticketing system (Freshdesk) to monitor study progress and ensure key performance metrics More ❯
systems and tools are used effectively First line escalation for customer dissatisfaction and ownership of customer complaints at all levels Oversee induction of new starters in the team, including onboarding and training Monitor and where appropriate address quality issues within the team through coaching and training Empower the team to deliver a consistent premium service, managing all types of queries More ❯
Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
RM Education
and support conversion through sales and marketing workflows. Maintain accurate contact and opportunity data to support Sales reporting and forecasting. 4. Customer Retention & Upsell Develop automated programs that support onboarding, customer engagement, renewal, and upselling opportunities. Create campaigns that drive customer lifetime value, focusing on adoption, satisfaction, and long-term retention. 5. Technical Execution, Training & Support Design, implement and document … CRM workflows, dashboards, and reports-ensuring they are scalable and easy to understand by non-technical stakeholders. Lead CRM user training, onboarding and documentation to ensure effective use across marketing, sales and customer teams. Manage user access, permissions, and support day-to-day queries from CRM users across the business. Oversee data input processes, perform regular data cleansing and enrichment More ❯
