Support & Onboarding Specialist
- Hiring Organisation
- ADAPT RECRUITMENT GROUP LIMITED
- Location
- Buckley, Flintshire, Wales, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
bridges technical support and customer success, ensuring a smooth implementation journey and strong client retention. This role would suit someone with experience in SaaS onboarding, implementation support, or customer success within a technology-driven business. The Role & responsibilities of the candidate: Manage end-to-end client onboarding process Deliver platform … Provide first-line support for software and connected devices Work closely with technical teams to resolve escalated issues Monitor customer usage and engagement Maintain onboarding documentation and training materials Support continuous improvement of onboarding processes Ensure high customer satisfaction and retention Requirements: Experience in SaaS onboarding, customer success, or support ...