retention. Overseeing the delivery of SLAs, KPIs, and service reporting, ensuring accurate, timely and actionable insight is available internally and externally. Leading the service transition of new contracts, including onboarding and operational readiness. Collaboration with commercial and sales teams to support pre-sales activity, contribute to bid responses, and ensure service models are scalable and commercially viable. Setting and managing More ❯
Deliver regular risk and fraud performance insights to senior leadership. Merchant & Payment Infrastructure Management ? Own relationships with merchant acquirers, processors, billing partners, and fraud tool providers. ? Oversee merchant account onboarding, optimisation, and compliance. ? Lead payment account splitting strategies to maximise conversion and reduce geographic and operational risk. ? Work closely with Finance to manage reconciliation, reserve release, and transaction forecasting processes. More ❯
dispute trends. Provide regular fraud and risk performance reporting to senior stakeholders. Payment Infrastructure & Vendor Management Own relationships with payment processors, gateways, acquirers, and fraud solution providers. Oversee merchant onboarding, account optimisation, and geographic compliance. Collaborate on reconciliation, transaction forecasting, and reserve management. Conversion & Innovation Monitor conversion rates, decline trends, and currency performance. Research and implement regionally appropriate alternative payment More ❯
