IT Helpdesk Manager
Horley, Surrey, United Kingdom
The Portfolio Group
requests Acting as the go-to escalation point for complex technical issues Collaborating with Business Improvement and IT teams on wider projects Supporting staff with hardware/software setups, onboarding/offboarding, and events Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket More ❯
Employment Type: Permanent
Salary: £33000 - £38000/annum + Bonus
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