Customer Support Executive
- Hiring Organisation
- Addition
- Location
- New Malden, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £40,000 per annum
offering clear, confident, and people-first support Supporting a portfolio of direct clients to get real value from assessment platforms and tools Helping with onboarding, training sessions, and early product adoption Responding to day-to-day questions and guiding users through the platform Troubleshooting basic issues and escalating when needed … Supporting partner and reseller contacts with platform usage and processes Assisting with partner onboarding and enablement alongside senior colleagues Building trusted relationships with both clients and partners Spotting common themes, questions, and opportunities to improve the customer experience Feeding insights and feedback into Customer Success and Product teams Gradually taking ...