1 of 1 Onboarding Jobs in Wallingford

developing the platform for our clients globally. As a Customer Success Manager, you will be responsible for leading and managing the platform relaunch and onboarding, building and configuring the platform to the customer’s requirements and training customers in the platform’s use. Your goal is to deliver technical expertise … further information, and clearly document your findings. You will liaise with Product/Technical teams to follow issues through to resolution. Platform configuration for onboarding, relaunch or change requests: Following an initial request, you will communicate with the customer and use your questioning skills to clearly understand and document the … Issues are clearly and accurately documented, including steps to replicate. Requests are tracked and customers are updated as needed. Our customers experience an efficient onboarding/relaunch process Platform onboarding/relaunch is conducted in accordance with defined project plan. Project plan is created and kept up to date with More ❯