IT Service Desk Team Leader
- Hiring Organisation
- Set2Recruit
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
Desk Engineers (1st/2nd Line) Ensure incidents and service requests are resolved within SLA Own problem management and root cause analysis Assist with onboarding new clients and service transitions Maintain accurate documentation and knowledge base articles Work in line with ITIL frameworks and best practices Liaise with 3rd Line ...