2 of 2 OpenScape Jobs in the East Midlands

Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy Overview: A global consultancy business are searching for an experienced Telephony Engineer to join them on a public sector project in Leicester. Role & Responsibilities: To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting. Managing Incidents, Problems, Requests and Changes … project-related tasks such as the installation of new telephone equipment. Creation of telephone diagrams and documentation. Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms. Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and … performance. Technical Requirements: Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems. Proven experience on the Openscape 4000 Telephone System Understanding of analogue telephone wiring and concepts Proven experience of supporting alternative VoiP Solutions Proactively liaising with users in non-technical manner Experience working with Contact Centre Technologies Comprehensive understanding of Session Initiation Protocol (SIP More ❯

an excellent opportunity to work within a complex and evolving telephony landscape, providing both BAU operational support and project implementation across a range of technologies. While experience with OpenScape 4000 is highly desirable, the company has confirmed they are open to cross-training candidates with strong experience in other PBX systems (such as Mitel, Cisco, or Avaya). … configuration of new telephone systems or equipment. Create and maintain up-to-date documentation, including telephony diagrams and configuration details. Manage, configure, upgrade, and support telephony technologies, including: OpenScape 4000 (or equivalent PBX) MS Teams Voice Netcall Contact Centre Session Border Controllers VoIP/SIP platforms Proactively identify and implement improvements to enhance system stability, availability, and performance. … on-call rota (as required). What Experience You’ll Bring Essential: Strong troubleshooting skills across technical, multi-site, and multi-discipline telephony environments. Proven experience with OpenScape 4000 or another enterprise PBX system. Understanding of analogue telephone wiring and concepts. Experience supporting VoIP solutions and SIP-based platforms . Confident in communicating with end users in a More ❯