1 Operational Acceptance Criteria Jobs

processes are followed across the team and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure service components are supported in line with agreed standards and processes and that backups are completed in line with agreed … the 24x7 on-call schedule across the team; also, maintain an up to date support matrix for each customer and/or solution. Maintain operational acceptance criteria for solutions to be hosted by the team and work with the appropriate teams e.g. hosting architecture and delivery to … procedures e.g. how to perform fail-over testing, etc, and that these documents continue to be updated as part of the “business as usual” operational processes. Hosting bid support. Ensure that solutions are sized and priced using agreed tools, and that bid questions are answered in a timely manner. more »