Service Operations Lead
- Hiring Organisation
- Lorien
- Location
- Reading, Berkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £550 - £650 per day
supporting a leading utilities client on a major service transformation programme and are looking for an experienced Service Operations Lead to help maintain operational stability during a transition to a new managed service provider (MSP). This is a hands-on role focused … Lead and support major incidents and escalations, ensuring timely resolution and clear communications Coordinate across Service Desk, suppliers, and technical teams to maintain service stability Support MSP transition activities, including cutover planning and early life support Drive Problem Management and PIR actions to reduce recurring issues Produce and review ...