Service Relationship Manager
- Hiring Organisation
- Claranet Limited
- Location
- Gloucester, Gloucestershire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
internal stakeholders - Service Operations, Infrastructure, Project Management and business units - to ensure service excellence for clients Evaluate infrastructure Changes or new projects for operational impact to the client’s system and implement strategies to mitigate any negative service effects Actively engages in customer satisfaction (Net Promoter Score) and operational stability of client’s environments through monthly/quarterly/annual surveys Effective resolution of all escalations relating to services provided, including production of incident reports when required Drive continuous service improvement and manage service improvement plans where appropriate and according to the level of SRM engagement Required ...