4 of 4 Operational Stability Jobs in the North West

the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you will define the strategic roadmap for each practice, focusing on Incident … reduction opportunities, Incident prevention via root cause analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and … addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture of continuous improvement by leveraging data, feedback, and automation to enhance operational efficiency, reduce incident resolution time, and improve customer satisfaction. Who you are Your skills and experience will include: Strong leadership skills with the ability to lead and motivate a More ❯

capabilities. This is a fantastic opportunity to join a high-performing team at the heart of the organisation's infrastructure, where you'll play a critical role in ensuring stability, scalability, and performance across complex database environments. The Role: As Senior DBA, you'll take ownership of production and non-production database environments, ensuring they remain secure, resilient, and More ❯

requires adherence to SLA agreements and process guidelines, with a focus on delivering outstanding service and maintaining clear communication with customers. Core Responsibilities: · Monitor & maintain network devices to drive operational stability. · Fault diagnosis and resolution, providing remote support when required. · Resolve customer queries thoroughly to ensure minimum chance of reoccurrence. · Meeting service level agreements and deadlines. · Delivering a high More ❯

requires adherence to SLA agreements and process guidelines, with a focus on delivering outstanding service and maintaining clear communication with customers. Core Responsibilities: · Monitor & maintain network devices to drive operational stability. · Fault diagnosis and resolution, providing remote support when required. · Resolve customer queries thoroughly to ensure minimum chance of reoccurrence. · Meeting service level agreements and deadlines. · Delivering a high More ❯