3 of 3 Operational Technology Jobs in Worksop

will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business. Duties – 3rd Line Support Engineer • Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines • Provide innovation and advice on the technologies used to support and run company environments. • Carry out upgrades …/cost savings. • Establish and maintain effective relationships with all IT service teams. • Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally. • Ensure all our operational software, alerting and processes are updated and agreed. • Establish and maintain effective business relationships. Experience – 3rd Line Support Engineer • In-depth knowledge of general networking & SD-WAN systems. • Hands … software such as Clearpass. • Detailed understanding of core IT infrastructure products. • Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools. • Understanding of Operational Technology and IoT and how these can exist along side IT. • Practical knowledge of Okta or similar IDP platforms. • Experience with AWS products. • Zoom Video Conferencing & VOIP administration. More ❯

Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how these can exist alongside IT. Microsoft Office 365 - Administration. Active Directory & Azure Active Directory - Hybrid Administration. MCM, Print Services, Entra, InTune & AutoPilot - other similar Microsoft tools. … IDP - Identity Provider Platform - Okta or similar technology experience. Third Parties - Escalating issues to IT Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach More ❯

next 3rd Line Technical Support Specialist, you'll play a crucial role in driving the on-site technical representation of the IT department. Your role is to ensure all operational activity is in line with group Enterprise Architecture principles, policies, and guidelines. Your responsibility is to ensure incidents and requests are resolved within agreed SLA's. You will be … software such as ClearPass. Detailed understanding of core IT infrastructure products. Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools. Understanding of Operational Technology and IoT and how these can exist alongside IT. Practical knowledge of Okta or similar IDP platforms. Experience with AWS products. The Benefits and Perks... Bonus Company More ❯