1 of 1 Operations Director Jobs in the East Midlands

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director of Operations Service Delivery Capital One is seeking a collaborative and innovative Operations leader passionate about creating and scaling Operational Teams that dramatically change how our customers and associates interact with us. This role will be accountable for delivering our approach to Service Delivery, Process … Excellence, and Risk Management in Operations to enable consistent and efficient customer outcomes at scale. As Director of Operations Service Delivery, you will lead a team of customer-facing associates in the UK and offshore, as well as process professionals. You'll shape the approach to support our customers, ensuring Capital One's stability … regulatory changes. Create a supportive environment where associates feel valued and understand career opportunities. Engage with stakeholders, including regulatory bodies, to ensure compliance. Influence senior stakeholders and represent operations at key committees. Use data to manage customer experience and operational efficiency, including cost control and waste reduction. Manage relationships with operational suppliers. You will bring: Experience leading large More ❯