Chester, Cheshire, United Kingdom Hybrid / WFH Options
NHS
Learning and Development Operations Manager Exciting Leadership Opportunity in Learning and Development We are looking for an experienced leader to oversee the design and management of our Learning and Development operations. In this role, you will work closely with senior leaders, business unit heads, and key stakeholders across … service standards across all Learning and Development operations. Represent TLE and HCRG Care Group at internal and external meetings and forums. Oversee the efficient management and development of the Learning Management System (LMS). Maintain knowledge of current trends and best practices in learning and development. Manage quality … and updates, including the TNA process and business continuity plan. Monitor operational KPIs, ensuring performance targets are met or exceeded. Develop and implement operational management systems and best practices to drive efficiency. Oversee customer contract and supplier management, ensuring obligations are met or exceeded. Collaborate with senior leadership More ❯
and resolving issues efficiently and effectively. Data Analysis: Use data-driven insights to inform decision-making, ensuring resource levels align with performance targets. Stakeholder Management: Collaborate with senior leadership, operations teams, and HR to align resource strategies with broader business objectives. Reporting: Develop and maintain performance dashboards, providing … visibility on resource utilization, demand trends, and KPIs. Risk Management: Identify potential resource shortfalls and implement contingency plans to mitigate disruption. Technology Integration: Lead the adoption and optimization of workforce planning tools and systems to improve forecasting accuracy and decision-making. Key Skills & Competencies Strong analytical and forecasting skills … with experience using data-driven insights. Expertise in telecoms resource planning, including network build, field operations, and customer support environments. Proven leadership experience with the ability to manage cross-functional teams. Excellent stakeholder management and communication skills. Strong organizational and problem-solving abilities. Proficiency in workforce managementMore ❯
Operations Director – Managed Services & Technology Solutions Why Join This Opportunity? Robertson Sumner is recruiting for a leading managed services and technology solutions provider seeking an Operations Director. This is a unique opportunity to take full ownership of operational excellence, ensuring efficiency, scalability, and best-in-class service delivery. … this role stands out: Strategic Leadership – Drive operational strategies across IT, Telecoms, and Print services. High-Performance Culture – Lead and develop a results-driven operations team. Innovation & Growth – Play a key role in integrating new services and technologies. Customer-Centric Focus – Enhance service delivery and client satisfaction. Career Progression … company policies, industry regulations, and ISO standards. Collaborate with the sales team to maximise service revenues and customer retention. Lead resource planning and budget management to support long-term growth. Build and maintain relationships with key suppliers, subcontractors, and service providers. Implement automation and data-driven decision-making to More ❯
and motivated ServiceNow Business Analyst (ITOM) to join a growing technology team. You'll play a pivotal role in understanding, enhancing, and supporting IT OperationsManagement (ITOM) processes through the ServiceNow platform. Key Responsibilities Analyse and document current "as-is" ITOM processes and identify enhancement opportunities Gather and … continuous improvement Promote Agile best practices, including SCRUM methodologies Essential Skills & Experience Deep understanding of ServiceNow ITOM functionality and how it supports enterprise IT operations Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Strong business and operational architecture knowledge, with awareness of cross More ❯