3 of 3 Operations Management Jobs in Hertfordshire

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The manager ensures that … junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for … Manage escalations from 1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation’s IT Service Management (ITSM) platform (HALO More ❯

including suppliers) as coordinated by Quality Management. Deploying and assessing product quality assurance processes and identify areas for improvement; Ensuring the correct interface and support to Programmes, Engineering and Operations management teams for all product assurance matters. What are we looking for? Minimum HNC/HND in Engineering or Quality Assurance Practitioner of current QA problem solving and … quality assurance, or a similar role. Strong communication and interpersonal skills. Strong analytical and problem-solving skills, ability to run reports in Excel, use SAP QM system, and document management tools. An ability to implement quality standards and monitor quality performance. Here's what's in it for you This is a great opportunity to join a vibrant and More ❯

Select how often (in days) to receive an alert: Operations Manager Location: UK - Mobile England, UK - Hatfield, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading | Job-ID: 213594 | Contract type: Standard | Business Unit: Purchasing & Supply Chain Life on the team A fantastic opportunity has arisen for a role as Operations Manager to join Computacenter’s … to-end lifecycle services. You will be responsible for all operational stock-related activities for a range of CC customers to deliver on contractual requirements for our Device Lifecycle Management (DLM) service offering. The activities, in collaboration with the Global Stock Level Manager(s), will include but not be limited to the repair process, replenishments processes, spare part ordering … and disposal process. What you’ll do Operations Management Initiation & presentation of KPI measures including relevant parameters to monitor repair cycle, parts supply & disposal demand. Produce, run, interpret monthly analytics data, apply logic-engines, and define required actions for relevant devices. Manage transfer order replenishments to success. Detect quality & process problems, derive, and implement appropriate improvement measures. Team More ❯